Contacting Support & Submitting a Ticket
How to reach Insightly Support, what’s available on your plan, and how to write a ticket that gets resolved faster.
On this page:
Support by plan
| Support type | Paid plan | Premier Success Plan |
|---|---|---|
| Insightly Help Center | Yes | Yes |
| Email support | Yes, Support-INS@Unbounce.com | Yes, priority queue |
| Phone support | Yes | Yes, priority queue |
| Customer Success Manager / Technical Account Manager | Not included | Assigned |
To reach phone support, click your profile icon in the top right of the screen and select Phone Support.
Submitting a ticket
Email Support-INS@Unbounce.com with your question or issue. A few things speed up resolution:
- Be specific. “My report isn’t working” isn’t enough to act on; name the specific report and what’s happening.
- Include screenshots and links. Screenshots of what you did and what you saw, plus a link to the specific record or report involved, save a round of back-and-forth.
- Don’t delete your test data until testing is complete. Support reproduces your steps using the same records you describe. If you delete what you created before testing wraps, they may have to start over.
Optional template for your email:
Example: Ticket template
Hello Insightly Customer Care:
Issue –
Screenshots –
Sample Record ID/URL –
Best,