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Insightly Service Dashboard Cards
Updated
Service ships with one standard dashboard containing nine cards covering ticket volume, response times, and agent performance.
On this page:
The Service Dashboard
Every user has access to the Service Dashboard. Admins on Professional and Enterprise plans can also build custom dashboards and cards, though the default colors within dashboard cards cannot be changed.
The nine standard cards
| Card | What it shows | Window |
|---|---|---|
| Tickets created by Hour | Vertical bar graph of tickets submitted each hour | Past 30 days |
| Tickets created by Weekday | Vertical bar graph of tickets submitted each weekday | Past 30 days |
| Tickets created by Month | Vertical bar graph of tickets submitted each month | Past 365 days |
| Tickets Solved by Time Bracket | Bar graph of tickets solved, grouped into 5-hour brackets from 0 through 30+ hours | Past 30 days |
| First Reply by Time Bracket | Bar graph of first replies, using the same 5-hour brackets | Past 30 days |
| Solved Tickets by Agent | Bar graph of tickets solved per agent | Past 30 days |
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